Refund and Returns Policy

Thank you for choosing Pillplexed. We strive to provide you with a product that meets your expectations.

However, if you are unsatisfied with your purchase, please review our refund and return policy below.

Returns

1. Eligibility:
   • Your item must be unused, in the same condition that you received it, and in its original packaging to be eligible for a return.
   • Returns are only accepted for items purchased directly from our official website.
2. Return Window:
   • Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
3. Non-Returnable Items:
   • Customized products, opened merchandise, and items marked as final sales are not eligible for return.
4. Return Process:
   • To initiate a return, please contact our customer service team at support@pillplexed.com with your order number and reason for the return. We will provide you with the return shipping address and any additional instructions.
5. Return Shipping:
   • Customers are responsible for paying return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

1. Processing:
   • Once we receive and inspect your return, we will notify you. If your return is approved, we will process the refund to your original payment method within 5-10 business days.
2. Partial Refunds:
   • Partial refunds may be granted in certain situations, such as items not in their original condition, damaged, or missing parts for reasons not due to our error.
3. Late or Missing Refunds:
   • If you haven’t received a refund, recheck your bank account, then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all this and still have not received your refund, please get in touch with us at support@pillplexed.com.

Exchanges

1. Defective or Damaged Items:
   • If you receive a defective or damaged item, we will replace it. Please contact us within 30 days of receiving the item at support@pillplexed.com with details of the issue and your order number.
2. Exchange Process:
   • To exchange an item, please follow the return process outlined above. Once the returned item is received, a replacement item will be shipped out promptly.

Contact Us

Please contact us if you have any questions about our refund and return policy.